Terms of Service

1. About these Terms

These Terms of Service (“Terms”) govern your access to and use of the website operated by Traveltime Mobility India Private Limited (“Traveltime”, “Company”, “we”, “us”, or “our”) at https://www.traveltime.co.in/ (the “Website”).

By accessing or using the Website, you agree to be bound by these Terms, by the Privacy Policy, and by the Disclaimer published on the Website. If you do not agree to any of these documents, you must not access or use the Website.

These Terms are an electronic record generated by a computer system and do not require any physical, electronic, or digital signature.

2. Eligibility

You may use the Website only if you are legally capable of entering into a binding contract under applicable Indian law. If you are under the age of eighteen years, you must not submit any personal data or enquiry through the Website.

If you access the Website on behalf of a company, partnership firm, or other entity, you represent that you have the authority to bind that entity to these Terms, and references to “you” in these Terms will mean both you personally and that entity.

3. Nature of the Website

The Website is a corporate information portal. It describes the Company, its operations, its business verticals (State Transport Undertakings, Employee Transportation Services, and Electric Vehicle Bus Manufacturing), its expertise, its CSR activities, its career opportunities, and its presence across cities in India.

The Website is informational only. The Website does not:

  • allow you to book or purchase transport services;
  • offer real-time fleet tracking or fleet management functionality;
  • integrate with any internal transport or fleet management system; or
  • provide any dashboard, portal, or login facility for corporate clients, transport partners, employees, or drivers.

Any service that the Company provides to a customer is governed by a separate written contract entered into between the Company and the customer. The Website is not, and must not be treated as, an offer or invitation to enter into any such contract.

4. Enquiries

The Website permits you to submit an enquiry to the Company through the Contact Us form. When you submit an enquiry, you:

  • agree that the information you provide is true, accurate, and complete to the best of your knowledge;
  • agree that the Company may contact you in response to that enquiry through the channels you have provided;
  • acknowledge that the submission of an enquiry does not create any contractual relationship between you and the Company, and does not bind the Company to provide any service; and
  • acknowledge that the Company will process the personal data you submit in line with the Privacy Policy published on the Website.

5. Permitted Use

You may use the Website only for lawful, personal, non-commercial purposes and for the purpose for which the Company makes it available. You agree not to:

  • use the Website in any manner that breaches any applicable law, regulation, or these Terms;
  • upload, post, transmit, or otherwise make available any content that is unlawful, defamatory, obscene, threatening, hateful, infringes any intellectual property right, or contains malicious code;
  • impersonate any person or entity, or misrepresent your affiliation with any person or entity;
  • access the Website through any automated means, including bots, crawlers, scrapers, or other harvesting tools, except for indexing by recognised search engines through legitimate means;
  • attempt to interfere with the operation, integrity, or security of the Website, including by introducing viruses, worms, trojans, ransomware, or any other harmful code;
  • circumvent or attempt to circumvent any access control, authentication, or security feature of the Website;
  • reverse engineer, decompile, or disassemble any part of the Website except to the extent that applicable law expressly permits;
  • collect or harvest any information about other users of the Website; or
  • use the Website to send unsolicited commercial communications.

The list above is illustrative and not exhaustive. The Company reserves the right to determine, in its sole discretion, whether any use of the Website breaches these Terms.

6. Intellectual Property

The Website, including its text, graphics, photographs, illustrations, logos, trade marks, layout, design elements, source code, and underlying technology, is owned by or licensed to the Company. The Company, its licensors, and other rightful owners reserve all rights in this material. “Traveltime”, together with the Company logo and any associated taglines, are trade marks of the Company.

Subject to your compliance with these Terms, the Company grants you a limited, revocable, non-exclusive, non-transferable, non-sublicensable licence to access and view the Website on any compatible internet-enabled device for your personal, non-commercial information.

You may download or print materials that the Company expressly makes available for download, such as annual reports and corporate presentations, for your personal, non-commercial reference. You may not modify, adapt, translate, redistribute, sell, license, publish, or create derivative works from any content on the Website without the Company’s prior written consent.

If you believe that any content on the Website infringes your intellectual property right, please write to the Grievance Officer at the contact details set out in the Grievance Redressal Framework published on the Website, identify the allegedly infringing material with sufficient particularity, and explain the basis of your claim. The Company will investigate and respond within a reasonable period.

7. User-Submitted Content

Where you submit any information, message, comment, suggestion, idea, or other material to the Company through the Website (“User Content”), you grant the Company a perpetual, irrevocable, worldwide, royalty-free, sub-licensable, transferable licence to use, reproduce, store, adapt, publish, translate, and distribute that User Content for any purpose related to the Company’s business, subject always to the Privacy Policy published on the Website. You confirm that you own, or have obtained all necessary rights and consents to grant, the licence described in this Section.

The Company is not obliged to use any User Content. The Company may, in its sole discretion, refuse, edit, or remove User Content at any time.

8. Third-Party Links and Content

The Website may contain links to websites, applications, or services operated by third parties. The Company provides those links solely for your convenience. The inclusion of a link does not imply any endorsement, sponsorship, or affiliation. The Company does not control, monitor, or guarantee the accuracy, completeness, legality, or safety of any third-party website or its content. Your access to and use of any third-party website is at your own risk and subject to the terms and privacy policy of that third-party website.

9. Downloads

The Website may make certain materials available for download, including annual reports and corporate presentations. The Company provides these materials for your information only. The Company does not warrant that the materials are free from errors, viruses, or other harmful components. You should scan all downloaded materials with up-to-date anti-virus software before opening them.

10. Disclaimer of Warranties

The Disclaimer published on the Website forms part of these Terms, and you should read it together with these Terms.

To the maximum extent that the law allows, the Company makes the Website available on an “as is” and “as available” basis, without any warranty of any kind, whether express, implied, statutory, or otherwise. The Company does not warrant that the Website will be uninterrupted, timely, secure, or error-free, or that any defect will be corrected.

11. Limitation of Liability

To the maximum extent that the law allows, neither the Company nor its directors, officers, employees, agents, affiliates, or licensors will be liable to you for any indirect, incidental, special, consequential, exemplary, or punitive damages, including loss of profits, loss of revenue, loss of business opportunity, loss of goodwill, or loss or corruption of data, that arise out of or in connection with your access to or use of (or inability to access or use) the Website, even if the Company has been advised of the possibility of such damages.

The aggregate liability of the Company to you for any direct loss that arises out of or in connection with your access to or use of the Website, whether in contract, tort (including negligence), or otherwise, will not exceed Rupees Ten Thousand (₹10,000).

Nothing in these Terms excludes or limits liability that the law does not allow to be excluded or limited.

12. Indemnity

You will indemnify and hold harmless the Company, its directors, officers, employees, agents, affiliates, and licensors from and against any claim, demand, loss, damage, cost, expense (including reasonable legal fees), or liability that arises out of or in connection with:

  • your breach of these Terms, the Privacy Policy, or the Disclaimer;
  • your breach of any applicable law in your use of the Website;
  • your infringement of any third-party right, including any intellectual property or privacy right; or
  • any User Content that you submit to the Website.

13. Suspension and Termination

The Company may, in its sole discretion and without notice or liability, suspend, restrict, or terminate your access to all or any part of the Website at any time, including where the Company suspects that you have breached these Terms or any applicable law. Sections that by their nature should survive termination (including those dealing with intellectual property, disclaimer of warranties, limitation of liability, indemnity, and governing law) will continue to apply after termination.

14. Changes to the Website and to these Terms

The Company may modify, suspend, or discontinue any feature, content, or functionality of the Website, in whole or in part, at any time and without notice. The Company is not liable to you or to any third party for any such modification, suspension, or discontinuation.

The Company may also revise these Terms from time to time. The Company will publish the revised Terms on the Website and update the “Last updated” date at the top. Your continued use of the Website after the revised Terms come into effect constitutes your acceptance of the revised Terms. If you do not agree with the revised Terms, you must stop using the Website.

15. Force Majeure

The Company is not liable for any failure or delay in the performance of its obligations under these Terms that arises out of any event beyond the Company’s reasonable control, including any act of God, natural disaster, epidemic, pandemic, war, terrorism, civil unrest, government action, internet failure, hosting failure, denial-of-service attack, or other similar event.

16. Governing Law and Jurisdiction

These Terms, and any dispute or claim that arises out of or in connection with these Terms or your use of the Website, are governed by the laws of the Republic of India.

The courts at Pune, Maharashtra will have exclusive jurisdiction over any such dispute or claim, subject to the right of the Company to seek any interim or injunctive relief in any court of competent jurisdiction.

17. Notices

Any notice that you wish to send to the Company under these Terms must be in writing and sent to the Grievance Officer at the contact details set out in the Grievance Redressal Framework published on the Website. The Company may give notice to you by posting a notice on the Website, by sending an email to the address you provided in the enquiry form, or by any other reasonable means.

18. General

(a) Entire understanding. These Terms, together with the Privacy Policy, the Disclaimer, and any other policy that the Company publishes on the Website, constitute the entire understanding between you and the Company in relation to your access to and use of the Website.

(b) Severability. If any provision of these Terms is held to be invalid, illegal, or unenforceable, the remaining provisions will continue in full force and effect.

(c) No waiver. The Company’s failure to enforce any right or provision under these Terms does not amount to a waiver of that right or provision.

(d) Assignment. You may not assign or transfer any of your rights or obligations under these Terms without the Company’s prior written consent. The Company may assign or transfer its rights and obligations under these Terms to any affiliate or to any successor in interest, without your consent.

(e) Relationship of the parties. Nothing in these Terms creates any partnership, joint venture, agency, employment, or fiduciary relationship between you and the Company.

(f) Headings. The headings in these Terms are for convenience only and do not affect interpretation.